contact | Driveboo - Car rental price comparison

Le code SAUVE24 est utilisable jusqu'au 31.12.2025 à 23.59 et accorde une réduction de 10 % à partir d'un prix de réservation minimum de 100 euros. La location doit être effectuée avant le 31.01.2026. Le code de réduction doit être saisi dans le champ prévu à cet effet lors de la réservation. La promotion n'est pas cumulable avec d'autres réductions et un seul code de réduction peut être utilisé par réservation. Le montant sera transféré sur votre compte au moment de la restitution de la voiture de location. Le paiement en espèces n'est pas possible sans réservation ou en cas d'annulation de la réservation.

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Privacy policy

MietwagenCheck/ Driveboo AG

Status: 18.04.2023 Time: 10:0

We are pleased that you are visiting our website. The protection of your personal data ( in the following also "data") is very important to us, which is why we provide you with all relevant information concerning the collection and processing of your data within the framework of this data protection declaration. The criterion of transparency is of greatest relevance. However, if you have any questions or comments, please feel free to contact us at privacy@driveboo.com.

I. General

Your personal data will be processed in accordance with Swiss and European data protection law and only to the extent necessary.

There is no contractual or legal obligation for you to provide your personal data at any time. However, failure to provide it may result in us not being able to provide parts of our services or not being able to provide them in the same form and quality.

1. Scope of application of the data protection declaration

With this data protection declaration, we inform you about how we process your data when you

one of our websites, available at https://www.mietwagen-check.de/.at/.ch/.ch/fr/.ch/it/ and https://www.driveboo.co.uk/.com/.fr/.it/.es/.mx/. com.ar/.com/spa/.nl/.be/.be/fr, including all subdomains operated under these domains, or use
make use of our services and offers via one of our websites or in any other way, e.g. by telephone or chat.

2. The persons responsible for processing

Driveboo AG (Bahnweg 8, CH- 8589 Bottighofen, Switzerland) collects and processes your data as the data controller.

3. The data protection officer

You can contact our data protection officer by post using the contact details listed under 2 (for the attention of the Data Protection Department) or by e-mail at datenschutzbeauftragter@holidaycheck.com.

II. Personal data that we may collect and process

In the course of the services that you can make use of through our website, by telephone or in any other way, various data are collected and processed.

To make this privacy statement easier to understand, we summarize the various data under the following categories:

Address data: Street- house number, if applicable, address additions such as postal code, city, country
Contact data: Telephone number(s), e-mail addresses
Personal master data: Title, title/gender, first name, last name, date of birth
Usage data: Arises with every interaction between user and service.
Billing data: Account data, credit card data, Paypal and other payment services
Booking data: Data on ordered products, prices, payment, and delivery information
Access data: Data for session identification (session ID), date and time of the request, website from which the access takes place as well as the following information of the accessing computer system:

Internet protocol address used (IP address), browser type and version, device type, operating system, and similar technical information.

III. What we do with your data

For us to provide you with the services you request, we process data about you. In the following, you will find information on the contexts in which your data is processed, as well as for what purpose and on what legal basis this is done.

1. Booking a rental car

If you inquire about booking a rental car through our website, by phone, by e-mail, by chat or in any other way, we process the necessary data to be able to provide you with the appropriate offer.

We collect and process the data of the car rental booking in order to bring about the conclusion of the contract, to carry out you’re booking and to be able to provide you with functioning support afterwards. This also includes the transfer of your data to the respective rental car provider and the other providers of the respective booked service, such as insurance companies.

You can find more details on the transfer of data in chapter IV.

If you wish to redeem a voucher granted by us as part of the booking or are entitled to a refund of part of the travel price for other reasons, we will process the data necessary for this to be able to carry out the subsequent refund.

Should a complaint arise in the context of a booking made by you, the data necessary for this purpose will be processed to handle the complaint and to support the respective local car rental company in clarifying the facts and handling the complaint.

Processed data

In the context of this process, personnel master data, contact data, payment data and booking data are collected and processed. Further data may be processed in individual cases, if necessary, as part of your correspondence with us.

Legal basis

Your personal data will be processed in accordance with Art. 6 para.1 p. 1 lit. b) DS- GVO for the performance of a contract and for the implementation of pre-contractual measures.

2. Quality assurance

Telephone conversations that you have with our hotline as part of a booking or support request may be recorded for training purposes and our internal quality assurance. However, the recording will only be made based on your prior, voluntary and explicit consent. You can revoke your consent at any time during the conversation.

Processed data

During this process, the content of the conversation, in particular personal master data, contact data, address data, payment and booking data are collected and processed.

Legal basis

Your personal data will be processed in accordance with Art. 6 para. 1 p. 1 lit. a) DS- GVO based on the consent you have given.

3. Customer service

In addition to booking, our customer service team also offers other services and is happy to help with inquiries and complaints from customers as well as interested parties.

In this context, your personal data will also be collected and processed to ensure the best possible service.

Should you wish to exercise your right to data information or data deletion, or to make any other inquiry regarding data protection, please feel free to contact us at any time at privacy@driveboo.com.

Processed data

During this process, contact data, address data, personal master data and the content of correspondence are collected and processed.

Legal basis

Your personal data is collected and processed pursuant to Art. 6 (1) p. 1 lit. f) DS- GVO based on our legitimate interest. Our legitimate interest in this respect is the processing of your personal data to ensure a functioning customer service and to be able to answer inquiries, as well as the processing and prevention of complaints and the fulfillment of the rights of the data subjects.

4. In the context of fraud prevention

We process the necessary data to prevent fraud, to resolve suspected fraud and to protect our website/services from misuse.

To prevent misuse of our website and to determine whether there is fraudulent activity, for example through automated bots, the Google- service reCaptcha of Google Inc. is used within the scope of our contact form. (Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA) is used for our contact form. The program reCaptcha collects data to determine whether a user is a natural person or a bot.

The actual evaluation of this application is done by Google itself, Driveboo AG has no access to the data evaluated by Google.

Processed data

Within the scope of this process, the IP address of the end device used, the date and duration of the visit, the website you visit and the landing page on which our reCaptcha is integrated, Google account if you are logged in via Google, browser, and operating system type as well as the writing task performed by reCaptcha are processed.

Legal basis

Your personal data is collected and processed in accordance with Art. 6 (1) p. 1 lit. f) DS- GVO based on our legitimate interest. The legitimate interest here is the processing of your personal data to ensure the security of our website and to protect against automated (attacks) input, as well as the prevention and investigation of suspected criminal acts.

5. Newsletter delivery

We send newsletters and other notifications with promotional information based on your consent or our legitimate interests.

Excluded from this are messages without promotional information that are sent as part of our contractual or other business relationship with our customers.

Direct advertising

If you use our services, we process the necessary data to send you advertising about our own similar services (direct advertising). Personalization of the advertising content does not take place.

You can object to this use of your data at any time with effect for the future. To do so, simply send an informal e-mail to privacy@driveboo.com. In this case, we will process your data to document your objection in our system.

Processed data

As part of this process, name, title, address data, contact data and unsubscribe date are collected and processed.

Legal basis

Your personal data is collected and processed in accordance with Art. 6 (1) p. 1 lit. f) DS- GVO based on our legitimate interest. The legitimate interest consists in the processing of your personal data to initiate business and increase sales.

6. Use of our website/ tracking

When you access or use our online services at https://www.mietwagen-check.de/.at/.ch/.ch/fr/.ch/it/ and https://www.driveboo.co.uk/.com/.fr/.it/.es/.mx/. com.ar/.com/spa/.nl/.be/.be/fr including all subdomains operated under these domains, so-called cookies and other online tracking technologies are used to process the necessary data.

Cookies are small data files that are placed on your computer by a website to automatically recognize your computer the next time you visit the website. Cookies can be used in a variety of ways: in particular, they help us to ensure and optimize important features and functionalities of our website, to find out how our customers and prospects use our websites, and to adapt our website to the presumed interests of the customer and prospects.

The data collected and processed when you use/call up our website Is not assigned to a natural person; rather, the data is pseudonymized and processed using cookie IDs or other identifiers. A reference to your other data, for example, submitted in the context of a booking, will not be established without your explicit consent.

We pass on the collected data to our partners and tracking service providers, as far as necessary in the context of the respective purposes see IV.2.

Cookies are divided into three categories depending on their purpose: functional cookies, analytical cookies, and marketing cookies.

Necessary – Cookies

These cookies are necessary for the functioning of our and must be enabled for you to use our Services.

Functional cookies are used to create modern and user-friendly websites and apps that automatically adapt to your wishes and needs, so you can easily search and book. This also includes enabling important security and access features.

Optimizing - Cookies

These cookies measure, track and analyze how customers and prospects use our website and how they act, whereas we use this analyzed information to improve our website and services.

We use the following partners and tracking service providers on our website in this context:

Google Analytics as well as Google Tag Manager, a web analytics service provided by Google Inc. (Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA).